Japanese Mochi Royal Family

Fast Shipping and Professional Packaging

We offer a wide range of shipping options due to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are trained to pack your goods precisely according to the specifications that we supply. The goods you send us are checked thoroughly and securely secured prior to shipment. We ship to thousands of customers each day across various countries. Our commitment to become the biggest online retailer in the world is shown by this. Both Europe and the USA have warehouses and distribution centers.

Orders that include more than one item are assigned processing periods according to each item.

We will inspect each and every one of the items before sending. The majority of orders are shipped within 48 hrs. The delivery time will be between 3-7 days.

Returns

The inventory is always changing and we do not control it completely due to the fact that multiple parties are involved, which includes our factory and warehouse. The stock levels may fluctuate at any given time. Please understand it may happen that your order may be out of stock after the order has been placed.

Our policy lasts for 30 days. Unfortunately, if the 30 days have elapsed from the date you purchased the item, we cannot provide a refund or exchange.

In order for your item to be returned, it must be unopened and in the same condition as when you received it in. It must also be returned in the original packaging.